We want to make shopping as easy as possible for you at Masai - and the same applies to returning items too. Please note that we do not offer a free returns service. You are therefore responsible for paying return costs.

When you receive your delivery, in addition to your ordered goods, it will always contain the following:

1) A delivery note with an overview of the items you receive

2) Guidelines that instruct you how to return items (also shown below)

3) A returns form that you should complete and send back with the returned item

Please choose your country for more information about how to return:

Denmark (click to see return options)

Sweden (click to see return options)

Norway (click to see return options)

Finland (click to see return options)

Germany (click to see return options)

UK (click to see return options)

Ireland (click to see return options)

Please note all prices and costs are deemed by the country of delivery.

Need support or assitance?

You are also welcome to contact us, if you need any help.

Thank you for shopping with Masai.

Please note: Masai reserves the right for typing errors, price changes, extraordinarily busy times and inventory errors.