Delivery

It's important for us that you always have a positive experience whenever you're shopping with Masai.
This is why we make an extra effort to process, pack and deliver your order quickly - so you can enjoy your new Masai designs as soon as possible.

Delivery time

When you have purchased an item in our web shop, it usually takes 1-3 business days before you receive your goods. If you order before 12.00 pm (on a weekday), we will try to process, pack and send your order to you on the same day.

Please note that delivery times may be longer during peak periods, especially during sale.


We currently only deliver items to addresses in Sweden and Denmark.

Delivery costs – Sweden

Delivery is free with purchases over SEK 950. Otherwise, your selected delivery method determines the shipping costs. When placing your order, you decide if you would like the goods to be delivered by Schenker or if you would prefer to pick them up in a Masai store.

In Sweden, there are three delivery options:

1) You can choose delivery by Schenker to a specific address given by you.

2) You can choose delivery by Schenker to a package box near you. In this case, you will receive an SMS when the goods have arrived and are ready for collection.

3) You can choose delivery to one of our Masai stores. Delivery to a store can be done to one of the following stores: See all Masai stores in Sweden here.The store will contact you by phone when your parcel has arrived. Please bring some ID and your order receipt when picking up the parcel.

You have 14 days to pick up your order, after which it will automatically be returned to stock.

Delivery costs – Denmark

Delivery is free with purchases over DKK 750. Otherwise, your selected delivery method determines the shipping costs. When placing your order, you decide if you would like the goods to be delivered by Post Danmark or GLS or if you would prefer to pick them up in a Masai store.

In Denmark, there are three delivery options:

1) You can choose delivery to your home - or work address by Post Danmark. If you choose this method, and there is nobody to sign for it, Post Danmark will leave information regarding which post office the parcel can be collected from.

2) You can choose delivery by GLS Danmark to a Parcel Shop near you. In this case, you will receive an SMS when the goods have arrived and are ready for collection.

3) You can choose delivery to one of our Masai stores. See our stores here. The store will contact you by phone when your parcel has arrived. Please bring some ID and your order receipt when picking up the parcel.

You have 14 days to pick up your order, after which it will automatically be returned to stock.

All in one parcel

As a rule, we always send the whole order in one shipment. If this is not possible, we will inform you.

Receipt

When your order has been sent, you will receive an e-mail from us. This e-mail also serves as your receipt.

Track & follow your order

Du kan track & follow your order by using the track & trace link you receive in the same mail along with your receipt and notification that your order is on its way. Please note that it can take up to 24 hours from when you received the link to when it is activated on the shipper's website.

You can also check your order status and find tracking information here on our website. If you have an account with us, just log in and you will find the information under 'Orders'. If you don't have a Masai account, you can use the feature 'Check orders'.

 

Need support or assitance?

You are also welcome to contact us, if you need any help.

Thank you for shopping with Masai.




Please note: Masai reserves the right for typing errors, price changes, extraordinarily busy times and inventory errors.