It's important for us that you always have a positive experience whenever you're shopping with Masai.
This is why we make an extra effort to process, pack and deliver your order quickly - so you can enjoy your new Masai designs as soon as possible.
We currently deliver orders to addresses in:

Denmark (click to see delivery options and costs)

Sweden (click to see delivery options and costs)

Finland (click to see delivery options and costs)

Germany (click to see delivery options and costs)

UK (click to see delivery options and costs)

Ireland (click to see delivery options and costs)

When your order has been shipped we will send you a despatch confirmation by email. This will include a tracking number of your parcel to track its progress. If you have created an account when ordering, you can log in to see your order details and delivery status.

You have 14 days to pick up your order, after which it will automatically be returned to our stock.

All in one parcel

As a rule, we always send the whole order in one shipment. If this is not possible, we will inform you.


When your order has been sent, you will receive an e-mail from us. This e-mail also serves as your receipt.

Track & follow your order

You can track & follow your order by using the track & trace link you receive in the same mail along with your receipt and notification that your order is on its way. Please note that it can take up to 24 hours from when you received the link to when it is activated on the shipper's website.

You can also check your order status and find tracking information here on our website. If you have an account with us, just log in and you will find the information under 'Orders'. If you don't have a Masai account, you can use the feature 'Check orders'.


Need support or assitance?

You are also welcome to contact us, if you need any help.

Thank you for shopping with Masai.

Please note: Masai reserves the right for typing errors, price changes, extraordinarily busy times and inventory errors.